Virginia, Harley-Davidson/Buell dealer, sales and service

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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

We urge all of our website visitors to read, and if you wish, leave us your testimonial. We feel that only those with names and addresses can be considered legitimate as anyone can enter a fictious comment and sign it John Doe or otherwise.

We do not promise perfection only that we strive to do an excellent job.

Sincerely,

Bob Ladd, Dealer

Shenandoah Harley-Davidson/Buell

"I purchased my first Harley Sportster in April of 2009. (Purchased from private owner) Being a new rider and inexperienced, I tend to visit Shenandoah Harley quite often. The total staff is just unbelievable! They have helped me from the riding gear I needed to performing all service and maintainence to keep my bike safe and in top shape. The events and benefits held here are always remarkable. A place to enjoy the day that I can also take my daughters with me and know I will have no worries. Thanks to all at Shenandoah Harley Davidson! You are truly wonderful people! "

By: Amy Swoope,WV

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"I have been going to your dealership for years for parts and all the great activities you have. Recently the 2010 Screamin Eagle Street Glide captured my soul and I had to have one. I contacted several dealers and eventually got my best deal with you. I was relieved!!! I truly wanted to buy my new baby from you guys. I have been on Harleys since 1980 and I know how a dealership that truly is about Harleys and bikers feels. Your dealership feels just perfect. I have had nothing but great experiances and help from all departments. Not only is everyone there very knowledgable, they are truly a pleasure to deal with. Thanks!!!"

By: Carlton Gordonsville,VA

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"all are a great bunch of poeple!!!!!! love going there!!!!"

By: james lexington,VA

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"this was first bike i got there and would do it again"

By: John mt sidney,VA

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"You do it right! This was my 2nd new Harley I've purchased (1st from SHD) and your dealer is in my opinion one of the best. You know what customer service is all about. From the first call to find my bike of choice to 8 months after I drove off the lot you still keep in touch. It might be trivial to some but customer service should not stop after the sale. Combining marketing with customer service is brilliant and beneficial for both. Keep up the great work and never forget those that already wrote the check because we never stop spending and who knows there may be a 3rd bike down the road..."

By: Paul Hardy,WV

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"I had always been a Triumph rider, my husband an HD rider. He needed his 5000 mile service and when we walked into the showroom at Shenandoah, while we were waiting, there she was. Sonny, my husband's salesman, is the best. He knew that I hadn't been ready to make the shift to HD, but when I asked him about a "special" Dyna Low Ryder, he was more than helpful. Four to five hours later I said good-bye to my Triumph and hopped on my NEW DYNA. The service dept. was fabulous and even had someone stay late to change the mid controls to forward for me. They went over everything on the bike with me before I left, even though they were already closed. Later, I had some problems and had to bring the Dyna back for work. EVERYONE was so good to me, they helped me get back on my ride no matter what it took. My husband & I have dealt with other HD shops and these guys were always and are always above and beyond. Even when I used to pull in with my Triumph, they always treated me as a fellow rider and not an outsider. You guys have another Brand Champion on your side, my club has heard about everyone (I think our pres. might be coming over to check out an ultra glide). Love ALL OF YOU!! I could just go on and on, but I think I've made my point. Keep up the GREAT work!"

By: Dawn Bridgewater,VA

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"Bob, Rode up during the Miss Shennandoah event and purchased some mufflers for my 09 Road King. Service was REALLY busy and I asked the nice readhead in service if there was any possible way she could fit me in that day. She said they were swamped, but she would do what she could. A few minutes later my bike was in the back having the new mufflers installed! Parts had everything on hand and it was a great experience! Great job on parts and service and give that little girl a bonus! Greg Hemmings (Hammer SHMC) Strength and Honor MC Lexington, VA"

By: Greg Lexington,VA

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"CURTIS AND SONNY ARE GREAT. ALL BUISNESSES SHOULD HAVE EMPLOYEES LIKE THEM. THANK YOU"

By: TIMOTHY ELKTON,VA

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"we came in out of the rain to be met by the best people i have ever met at any dealership they got us and our bikes out of the rain made fresh coffee gave us towels to dry with offered us hot showers to warm with ck-ed weather radar for us was the nicest i have ever been treated thank you again"

By: Michael Middletown,DE

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"It's always a pleasure to come check out bikes & talk to all the staff at Shenandoah H-D.You guys are GREAT!!"

By: David Staunton,VA

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"I was out riding with friends the first warm weekend right after the snow pushed through the area. I slid on some debris in the road at an intersection in Lexington, VA. The police officer reminded me of your dealership that was just up the road. I called and told some one in service that I had broken my shift lever on my Wide Glide and wanted to know if you all could get me back on the road and back to Bedford, VA. Within 30 minutes your driver pulled up and loaded my bike and on our way to your dealership. When we arrived (on a Saturday afternoon) your placed was packed. The woman behind the service desk looked at my bike and had it in the back within 20 minutes. She informed me that as soon as it was ready she would let me know. Within 2 hours they replaced the broken shift lever and a couple other essential repairs to make it road safe. To me this shows Shenandoah's commitment to the Harley namesake. Even though I did not purchase my bike from you all, you treated me as though I was one of your valued customer. I now consider myself a valued customer, and will be back under better circumstances. Thank you Jason"

By: Jason Bedford,VA

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"Purchased my 1st Harley Sportster from another dealership in March 2008. Decided to trade up and purchased a 2009 Electric Glide Classic from Shenandoah. What a difference! The salesman Sonny talked to me found out what I was looking for and steered me towards the Classic. He didn’t lose interest once the sale was made and continues to check in and see how things are going. Finally, I was looking at putting after market pipes on my bike and both Matt in service and Sonny recommended that I look at the screaming eagles. I went ahead and put the screaming eagles and a Stage 1 air cleaner on the bike. I can’t be happier with the Harley. It sounds great, looks great and has that extra kick! Thanks to Matt in service for great care and friendly service and thanks to Sonny in sales. Excellent experience, great dealership! "

By: Kevin Palmyra,VA

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By: Andy No. Attleboro,MA

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"Ladies and Gentlemen, I bought my FIRST Harley, a 883 Sportster from Mitch August of last year and fell in love with riding!!! Well...It's February of 2009 and I just turned "40" and went back and saw Mitch and got myself a 07 Heritage Softail Classic. What a RIDE!!! I froze my butt off riding it home, but I'm a DIE HARD Harley FAN!! Thanks Mitch and to the rest of the staff, it's always a pleasure to walk into a wonderful shop with a wonderful staff!! IF YOU HAVEN'T VISIT SHENANDOAH HARLEY AND THERE STAFF, THEN YOU ARE MISSING OUT ON VERY PLEASURABLE EXPERIENCE."

By: Phillip Scott Fluvanna County,VA

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"Thanks! A whole hell-of-a-bunch! This is truely one of my rewards for changing my life and I'm extremely greatful to Shenandoah Harley Davidson and it's employees for becoming a part of it! I'm so excited...I can't stand it! Again, Thank You! Aimee Wilson"

By: Aimee Waynesboro,VA

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"I was on route from York PA, to Rock Mountain National Park via Skyline Drive and Blue ridge Parkway. I was coming out of a convenience store parking lot in Waynesboro, on a downgrade driveway, front wheel at a right turn angle, when and idiot, trying to beat cross traffic, barreled across in front of me. I swear, he didn't miss me but about a foot doing at least twenty miles an hour. Applying my front brake hard was about the only option I had and went over left and down hard, as the driveway was downgrade left. The jackass that nearly ran over me continued through the parking lot and ran away, whereas some real nice folks ran over to see about me and helped me up with the bike. I bent my left clutch handle, shift lever, and badly scratched the rally plate. The bike was still ride able, so I checked my Harley zumo Road Tech for the closest dealer. Shenandoah Harley Davidson was my closest choice, and as I found out later, my best choice. I went to the Service entrance, was met by very friendly staff, and told they would get me in right away, which they did. They allowed me to store all my travel gear in a secure closet while my bike was in the shop, and offered me refreshments. I relaxed, shopped for a while and found a custom rally plate I thought would look good on my Street Bob. I asked if they could install it, and "No Problem" seemed to be the phrase of the day for these folks. As a rider since 1968, I knew what parts were going to be needed and what work was going to be involved. Much to my surprise, they asked me if I wanted to bend the shift lever back or replace it rather than just selling me a new part. I replaced all the parts. They had me out in two hours, didn't try to "pad" my service work, and presented my bike to me cleaner than when they took it back. The bill was reasonable and the Service Manager went over each item with me even though I didn't ask. This is honesty and working for the customer. These are good people, period. When I have trouble on the road, I'll be lucky if I can find this caliber of dealer again. I'll visit my Shenandoah friends whenever I'm close."

By: William H York,PA

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"We do not have a Buell dealer in Bristol Virginia/Tennessee so we stopped by Shenandoah HD/Buell on the way to Charlottesville to order parts. The sales lady was not only nice but knew what she was doing. She looked up the parts quickly, ordered them and had them shipped to our house. This dealership rocks and we stop in everytime we are heading north on Interstate 81."

By: Tony Bristol,VA

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"What a store...What a STAFF! We had been wanting a Harley for 10 years and had to wait. We were dealing with another Harley Davidson store in Richmond and just something wasn't right, I couldn't buy from there. We were on our way back from visiting relatives and something told us to stop at the store. We met some of the best people I've ever known that day and we left with the Harley of our dreams and the price we were looking for. I can't say enough about all the people there...Sonny, Jennifer, Kristina, Dan, Mitch...ALL OF YOU! I have never had a more pleasant 5 hour buying a motorcycle experience before in my life :) We live 2 1/2 hours away and we still refuse to buy anything from another Harley Davidson store. We have been back for shirts, chaps, helmets, part accessories and everything else we've needed, we're even driving back for our oil changes! Besides, what a great day it makes to ride for a few hours in beautiful scenery on a beautiful Harley motorcycle, shop and then ride home back through it again (right ladies?). Thank you, all of you who work there and make it such a pleasant day when we come in to see you. Amy & Dan- Aylett VA"

By: Anonymous Aylett,VA

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"My family was on a camping trip in Staunton, VA.in July 2008. We decided to take a drive to check out some of the sights. We saw a sign along the highway and decided to stop. I have wanted a HD for years and my wife kept telling me that once we were married I could get one. Well, we just tied the knot in June and I knew I had to try. Much to my suprise she was pushing for me to but one more than I was. There was an open house going on at the time and the place was packed. We dealt with Sunny who was incredibly helpful! Needless to say 4 hours later I was the proud new owner of a brand new Fat Bob!! Curtis was extremly helpful and has a great sense of humor!! I promise I'll send those pics of my wife and her friend on the bike! Everyone at Shenandoah HD was helpful on that trip. We had to come back the following weekend to get the bike since we had to pull the camper home that weekend. Shenandoah HD is the place that I recommend to everyone. "

By: Martin Berkeley Springs,WV

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"being in customer service myself this shop takes customer service to a new level thanks to jim and the rest of the staff for all you do you this shop rocks go check them out gret888888888888888888888888888888 job thx"

By: steve staunton,VA

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"Oh My !!! I purchased my first Harley Davidson at your dealership, a 2008 FLSTC White Gold/Pewter. Everyone was fantastic. My hat is off to Curtis who offered help on securing a trailer for transport, Laura who made the paperwork a joy and even had my name on the bike when I arrived. The parts, service and shop guys are the best and all bent over backwards to make my first purchase a delight. Since this was my first Harley I had to visit the apparel shop and they were great. They patiently helped me pick out all the goodies. A very special thanks to Pork Chops!! Finaly a special thanks to the fellow who explained to me what I could do to make my new bike, My Harley. I apologize that I do not recall your name. He welcomed me to the Harley Family, shared pictures of his children, and helped me pick out some goodies to make my Harley sparkle beyond showroom shine. Again, thank you ALL very much. John S. Harris Pinetown, NC PS my neighbor who went with me saw two which he is now talking about."

By: John Pinetown,NC

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"I travel all over the U.S. and I try to stop by as many dealerships as possible, the personnel and the way they interact with me as a potential customer/customer ranges from fantastic to dismal. I usually don't buy anything when the service is below par, but when it's outstanding I always make a purchase. Your dealership is one of (if not) the best Harley Dealership in Virgina, and one of the best on this side of the Mississippi. St. Louis Harley Davidson is another one of my favorites but they are on the other side of the river. Respect and Thanks to all of your employees and the first class management that keeps you at the top of my list. I live within walking distance of a Harley dealership that I refuse to spend another dollar in; its what I use as the other end of my spectrum to measure the best from the worst. I'm sure they try but at 80 miles away I would come to your place 1st, even to buy a t-shirt. See you at your next benefit run. "

By: Anonymous Orange,VA

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"To whom is may concern, Some friends and I had been planning a Blue Ridge Parkway ride for a year to occur during mid May of 2008. The trip was to last 6 days and cover some 1300 miles. On the first day of our trip we left Hampton Roads (Chesapeake) on a full tank of gas and lots of sun. The first leg of the trip was to meet up with a few more bikes in Waynesboro, VA. For me and my new Black Pearl, 103, Ultra, we were about to enjoy some sweet times and long windy roads. As my luck would have it, all the way there the bike was back firing, lunging, sputtering, and tons of other noises I have never heard a bike make. I barely made it to Waynesboro, but I did make it. At first we thought, it had to be bad fuel. But, 2 other bikes had fueled up when I did, so that was a no go diagnosis. This whole situation was bad cause of 5 bikes there, the three metric bikes delivers some serious jeers about Harleys. I paid them no mind and after much thought and looking under the hood. I decided to make a bee line for the nearest Harley in Staunton, Va. It was Shenandoah Harley http://shenandoahhd.com to be exact and It was only about 15 minutes away thankfully. But the bike just barely made it. I did have one of my buds escort me so I had someone’s shoulder to cry on thinking the beast was dead. This was an awesome place to get stuck. Nestled in the mountains and overlooking a sweet postcard view, I gave the bike to the techs and hoped for the best. They worked the Black Pearl into their schedule and I had a cause and effect really quick. It seems that either me or and act of the devil separated my fuel pump and fuel regulator. The tech tried to put it back together, but humpty dumpty would not be put together again. Ok, I can take a few parts to fix, let’s fix it. The next statement blew me away. He said, we don’t carry these parts yet, the bike is too new. I was floored. Doomed I was, doomed to trailer the beast back in shame. Then his next statement blew me off the planet. He said, I just bought a new ultra and I’ll take my regulator/Fuel pump assembly off and put it on your bike. I looked at him like his head just fell off and there sat his shoulders. Then of course my head popped off too. Then I asked him to repeat that, and he said the same thing again. I could not believe it. Well, he did just that. My bud and I ate some lunch next to the view to die for and the tech got me back up and running in just under an hour. We caught up with the rest of our group and all was well the rest of the trip. The techs name was J.C. Crawford and just so you know J.C., you are the man. I hope you got your ride up and working again. Try and get some metric shop to do what this place did to get me going, but I don’t believe there is one. If you are ever in central VA and need some HD help or just to stop by and enjoy some lunch on the deck, this is the place. Thank you J.C. and Shenandoah Harley. Todd Breeding Technical Arts Director Believer Church Chesapeake VA 757-536-4396 "

By: Todd Chesapeake,VA

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"Thanks to Matt Ladd and Larry Swisher, my buddy and I were able to complete our loosely organized trip from Cincinnati to DC. Even though we hobbled in at 10 minutes before closing on Friday night, Matt was receptive and did a quick fix of my Sportster so we could at least get to a motel for the night. He advised that I show up 30 minutes before the dealership opened on Saturday so I could be first in line and he could get me back on the road ASAP. Wow! If that wasn't good enough, Larry volunteered to ride with us to show us the various lodging and restaurants in town. Having spent the better part of the last 24 hours pushing the Sportster through the mountains, meeting the people at this dealership was like finding the Promised Land. Funny as it seems, this good old boy from Cincinnati felt like I had family in Virginia. Matt, Larry and everyone at this dealership have shown me just how truly professional and friendly a Harley Davidson dealership can be. I would bet that the Harley name has been built on a tradition of family stores just like this one. Thank you for raising the bar for others to chase. I plan to send similar praises about you to the franchise department of HD. "

By: Bob Cincinnati,OH

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"My husband has wanted a Harley Davidson for the past 20 years. He stopped in on his was home from Harrisonburg, VA and was so taken by Bill Dunham. He told Bill what he was looking for and a couple days later Bill called and told him he had bought a bike site un seen. It was exactly what he wanted. Bill done a great job putting my husband on the bike he wanted. we also got to meet Curtis Thompson. We were so satisified with our experience that we went back and bought a second bike. Looked everywhere to find one that was the same color of my husbands and Curtis and Bill worked very hard in finding what we wanted. We love the Shenandoah shop we just stop in from time to time to say hello. We found a new family. They don't make you feel like a customer they make you feel like family! Clayton and Annette Bowman"

By: Clayton and Annette Mount Airy,NC

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By: Clayton and Annette Mount Airy,NC

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"my wife and i were traveling back from a family reunion and we decided to stop at several harley dealers along the way home,when we got to your store my wife and i were overwhelmed with your store!it has to be one of the finest we've seen!them employees,the showroom are excellent!dallas harley davidson should take lessons from your people,only thing i can say i wish our locale dealership was you!"

By: Tattoo Mark dallas,TX

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"This is my first Harley since 1960, Mitch was above OUTSTANDING in helping me. There were a few clitches on my order but he kept me constntly informed. I will recommend him to everyone that ask about my bike. I had a few ??? and called on his day off and they called him to contact me which he did. This is the kind of Dealership that makes Harley D. the great ride that it is. His explanation and patience with me on deleivery was great!. Thanks Mitch "

By: Jackie Kill Devil Hills,NC

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"I had great service at your show room. Thanks"

By: Doug Logan,WV

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"I purchased an 05 Fatboy from your dealership and shortly there after my family fell on some bad times my son was born at 25 weeks at 1lb and 7oz and my father was very sick and in the hospital at UVa. I live 4 and a half hours away from your dealership but I work at UVa as a nurse I always felt at ease like I was near home whenever I stopped by your staff alway asked about my son and my dad I just wanted to say thanks!"

By: Brad Grundy,VA

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"I bought a Night Rod Special a couple of weeks ago. Everyone I came in contact with was extremely polite and pros at what they do. Special thanks to Mitch for making the purchasing enjoyable."

By: Mike Charlottesville,VA

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"While visiting the area last week, we stopped in to your store for a visit. Amazing scenery, great location, awesome store and wonderful staff. We really enjoyed our visit and will be back when we are in your neck of the woods again, hopefully someday soon.....and yes the service we received when making our purchases was excellent, friendly and helpful staff..... "

By: Dianne Kingston,PE

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"2 of my friends and i were in the area and decided to stop in. we enjoyed the layout and variety of your store. thanks so much. "

By: david sweet valley,PA

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"To Ron, I just wanted to tell you THANK YOU for all of your help and directions to NYC. I know that people at the Harley stores are always helpful in both service & clothing dept's, but you were just the best & most kind, helpful person we've ever met. My sister called you our ANGEL! You are truly a beautiful person. May God Bless you and Ride Safe! Hope to see you again! April & Barb from Chicago"

By: April & Barb Chicago,IL

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"Ron, Thank you for all you have done for us. Thank you, Paul & Jill LaPrevotte"

By: Paul & Jill ,VA

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"I was looking to get back into the Cruiser Market. I had owned a couple of Harleys in the past and right about when the "price gouging" started, I understood it, but i didn't choose to participate. That was back in Texas. The one thing I found with H-D is the service was always the best. The people involved in the dealerships I have been around were always committed; to the customer, the bike and to the dealership. This seems to be the case here, also. All departments have been fair and up front. Courteous and willing to help. I first saw the dealership in Waynesboro a few years ago when I was getting some accessories for an ill-fated Excelsior. I moved here last year and you guys moved too. Congratulations. I hope this is a beginning of a long and healthy relationship."

By: Bob C'ville,VA

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"On 5/21/07 My wife and I stopped in for a set of road pegs. I had a problem one of the brackets. Your service mgr.and teck took care of the problem in minutes and sent us on our way.They also lent me tools to install the pegs.Thank You for your kindness and best customer service I have ever experienced at a HD Dealer. We will be back. Joe& Kathy Shields Levittown PA."

By: joseph levittown,PA

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"I purchased a 2007 Street Glide 5-23-07 (my 3rd H-D) What a dream motorcycle. Shenandoah H-D Dealership was very professional and supportive through the whole process. Bill Dunham worked with me to make sure I was completely satisfied with the new purchase. I will certainly be back to use both the service and parts depts for many years to come. Thanks for the great service. Will Dirickson "

By: William Charlottesville,VA

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"In April "07", my wife picked out the bike she wanted. It was a Jake and Elwood Blue custom color made only during the last quarter of "06". I called every dealer in Maryland, Southern Pennsylvania and Virginia until I found what I wanted at Shenandoah. Sonny and Mitch fixed me up and even delivered the bike to my house 180 miles away. My wife loves the color. What can I say. I'm Happy."

By: Joe Westminster,MD

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"I checked out five other dealers and only Shenandoah had the lowest fees for purchasing a bike at MSRP. I want to thank Sonny for the great job he did."

By: Raymond Unionville,VA

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"How about a Buell testimonial? Been servicing my 99' S3 for many years at Shenandoah. These folks make me feel right at home. Matt is very Buell knowledgable. The sales staff have put me on test rides while my bike is being serviced. Let's see... test out a new Buell on the Blue Ridge Parkway? I think so! When it's time for a another ride, HD or Buell. I will look no further."

By: Dan Bremo Bluff,VA

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"Evey thing from the time I walked throught the door to look at bikes until the day I finally bought my first Harley- Davidson It was a pleasure. Everyone was as nice as can be. I bought an 07 fxstc Great motorcycle from a great Dealership. I will recomend you dealership to everyone. My Dad is cominig from Maryalnd where there are at least 4 HD dealerships near him simply because of the way he has been treated while visiting you dealership. Thank you guys for Everthing."

By: Jonathan Stuarts Draft,VA

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"We would like to say that our experience at Shenandoah Harley Davidson was wonderful. We had excellent service from Ron, in sales and Curtis, in the finance department. We traveled 125 miles to Shenandoah, because they are simiply the best Harley dealership we have seen. We bought a gorgous 2007 Road King and look forward to traveling in comfort. We have no hesitation in referring family and friends to Shenandoah Harley Davidson."

By: James Chester,VA

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"One of the most enjoyable times we've ever had at a dealership. First place to ever have a bonafide Trike as well as the first place to ask if we wanted to try it out. Friendly, knowlegeable, employees. Forget the local area, this is the only dealership we'd consider when looking to buy a Harley! Great coffee too!"

By: Fred and Paula Virginia Beach,VA

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"I have been looking around for a bike at different dealers and was on my way home from a week in Pigeon Forge Tenn.So i stop in and was greeted at the front door, they answerd my questions and I was not pressurd into any thing.So i bought a bike and was treated very well from the sales lady all the way down to the fiancing and insurance departments.Thanks Shenandoah Harley-Davidson for everything to make me feel welcomed. "

By: Gale Myersville,MD

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"stopped in for a long sleeve t-shirt traveling onI-81, i.am a trucker/ biker and usedto live in waynesboro in 1994, on aero drive across from the old location . what a store you have , i was greeted at the door , by nice dude and was directed to the clothing area where a lovely lady assisted me , after picking out my shirt, i asked for a dealer oil stick logo, which she was happy to give me. as a former harley sales manager in maryland where i now live, i had a very good experience at your store , keep it up, i'll be back for sure, very impressive!"

By: michael knoxville,MD

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"My husband and I were on vacation on our bikes from Michigan and stopped at your dealership. The selection of merchandise was huge and much larger than the dealerships at home and you carried many items we have never seen. The staff was so friendly offering coffee, internet access to look at the weather (a thunderstorm was heading in our direction) and gave us some dealership keychains and stickers. Again, something that would never happen at our local dealerships. We were asked where we were from, where we were going, etc. It was so refreshing to visit a Harley dealership that acknowledged your presence and was so friendly! Thank you for such a positive experience! We will be sure to come back next time we are in the area!"

By: Stacy Bellevue,MI

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"After twenty years of riding, I finally bought my first Harley Davidson. Even though it was a pre-owned bike, the sales staff treated me just like I was buying a brand new one. This dealership is fantastic!!! I had the best experience in purchasing a motorcycle ever at Shenandoah Harley Davidson. Keep up the good work. "

By: Paul Fishersville,VA

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"I have to say that other dealers can learn from your operation. I came away with a real nice motorcycle and a very good feeling about my treatment and experience. Your methods make folks feel right at home there. Sonny also comes across like you have known him for years. Real straight forward and friendly. "

By: BERNIE Newport News,VA

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"I came home to visit family (July 06)as I have lived in NC for the past 15 years. While visiting my mother, my brother and I made a visit to Shenandoah HD and what an awesome place. Everyone was courteous and showed us around with answers to any questions we had. My wife came in later and yes we left with an 06 XL883C. My thanks to the entire staff. I have visited 3 other Harley dealers and none have come close to the friendliness and service that this staff showed us. I have already put nearly 1000 miles on the bike and we love getting out for a ride. I will always stop to visit when I am back in the beautiful mountains of VA. Thanks again to all."

By: Jay Richlands,NC

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" I lost my linkage on the Blueridge Parkway in the middle of a 10 day 3000 mile run. I heard of a new dealership called Shenandoah H.D. from a passing biker. I used Tyewraps to put the linkage back together and continued the ride to the next Hotel Stop. I called Shenandoah the next morning and they took me right away, before they even opened (8:15)!!! The stop was a enjoyable one with fresh coffee and clean restrooms... You just can't beat that Southern Hospitality.. Great People.. I was in and back on the road before breakfeast....The owner Bob Ladd himself came out to talk to me.. I felt like I was in my own shop. I recommend this stop to anyone heading in that direction it's a great place to stop.......... Swede"

By: Peter Londonderry,NH

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"This was my first purchase of a motorcycle,I have purchaced many cars in the past from other dealers but none can compare to this dealership. Everyone in this dealership gives 100% and makes you feel more like family than just another customer. I have gone back to this dealership many times since my purchase and the staff here welcomes you every time with that glad to see you, come on in attitude that so many businesses lack these days. Thank you to the whole staff at Shenandoah Haley-Davidson I appriciate all that you have done and look foward to future business with you. Johnny Krysiewicz"

By: Johnny Staunton,VA

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"I bought a 2001 Low Rider. The process was simple and easy.Thanks for everybody's help. There is nothing like a Harley and there will never ever be. Thank's again. Adam"

By: Adam Richmond,VA

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"It has been a pleasure to purchase our #7 bike from your dealership. My 1000 mile service has been enjoyable while waiting in the dealership. We look forward to doing more business with you in the future. Your Rider Rewards System is a GREAT idea! Keep up the great work! Jon and Jill Dennis (TJ too)"

By: Jon White Post,VA

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"The end of May 06 I was on a long trip from Arkansas to ride the Blue Rideg Pky from top to bottom. Sixty miles out of Staunton,Va I developed a problem with my 95 Road King. Your service manager immediately checked my bike upon my arrival and said my belt was too tight. He immediately got it into the shop to loosen it. Less than an hour I was on the road again. Tremendous service in every way. I was amazed that there was no charge. I would have still said tremendous service if there had been a healthy charge. My trip was soon back on and I was soon on the Blue Ridge Parkway thanks to your greatservice dept. Thanks Again Larry Hughes Corning Arkansas 72422"

By: larry corning,AR

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"The people at Sheandoah Harley-Davidson were the friendliest, most helpful people I have ever dealt with. I will tell all of my friends, and family how I was treated there.I will be doing all of my business there from now on. I would like to thank everyone there for their help, and assistance on purchasing my 06 Wide Glide.I would especialy like to thank Mitch for all his help. Your a great bunch of people ! "

By: ROBBIE ELKTON,VA

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"I just purchaned a 2006 Ultra Classic and it is the third Harley that I have bought at Shenandoah HD, and I must say this dealership is the best, and I have been to a lot of dealerships on my travles and I well come back again and again, and I tell all of my brother riders this is the place to go for all of your Harley needs"

By: Mike Palmyra,VA

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"I just want to thank Mitch in sales and Curtis in financing for all of their help. You will NEVER find a group of nicer guys, even if you don't quite fit the "profile" of a normal Harley rider. Being a novice Mitch took his time in going over the bike wiht me and sent me down to the training track for some practice before I began my journey home. My first Harley....what a feeling; and there is NO WAY that anyone could have made it any easier for me. I am the proud new owner of a 1200 sportster with quite a few accessories and the ride through the Shenandoah valley into the mountains of Nelson was nothing short of amazing. Once again thank all of you for your help and advice; I look forward to seeing you all soon. Sincerely, Jonathan Bradley"

By: Jonathan Lovingston,VA

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"What a ride!!!!!!!!!!!!!! Ron , thanks for all your help. I'll be back.... "

By: jimmie midlothian,VA

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" I made a 1163 mile ride on my 01 Dyna in july 05 to see freinds and family in the staunton area. while in the area I had trouble with my scooter, my rear tire picked up anail and Iwas haveing carburater trouble. The crew at Shenandoah H D were very understanding and took care of my troubles riteaway. They made a great ride even better! I plan to make the trip again this summer and I will certainly be stopping by Shenandoah H D. Thanks Guys and Gals keep up the great work. D.STAUFFER, Oak Grove, La."

By: DAVID OAK GROVE,LA

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"Shenandoah Harley Davidson is a great wonderful Dealership to buy a Harley, this is my first 2005 XL883 Sportster Custom in 18 years.I wanted to thank all the great people there for going out of there way for me, Curtis Thompson Bussiness Manager ( Great Gentleman,Down Home Man)goes out of his way to make sure everything is right for you, rate him a 5 Star.Sonny Hite what can you say about Sonny another gentleman,5 star man knows his (Harleys) very nice man.Daniel Hite great guy very helpful, also Jim Sprouse 5 star man,Jackie Moreton,again want to thank all that was great people at the dealership.God Bless. Robert S.Russell Covington,Va."

By: Robert S. Covington,VA

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" I just bought a bike from Sonny in December and he did a great job. He had always been very helpful to us and when the time came to buy the bike he was extra patient. He answered all my questions and made sure that I knew everything about the bike before I bought it. He is a real professional. Our appreciation to him and all the staff for helping us(Michelle, Curtis, Brock, and the parts guys). "

By: George Palmyra,VA

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"A really good first rate dealership. The staff is very friendly and willing to go the distance on providing you service with a smile. Enjoyed my trip to the store from Quantico, can't wait for better weather to do it again."

By: Mike Stafford,VA

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"Hi,my name is Chris Stallings,I live in Yorktown Va. About 3 hours from Staunton. Shopping around for my new Harley sure paid off when Brock responded to my querries about pricing. Not only did Shenandoah have the best deal for the bike I was wanting. They also had the shortest waiting period too. With many phone calls, e-mails and electronic money transactions behind me I finally got to take delivery of my new Street Bob on Thursday, December 29th, 2005. The day spent driving to Staunton and back to Yorktown was soo worth it. Finally meeting Brock in person and getting introduced to the other representatives of Shenandoah Harley Davidson was a very good experience. When I arrived to pick up my new Dyna it was setting there right at the front door ready and waiting for me. The bike had been prepared for me and all the little changes had been done. Before sealing the deal I added even more bike jewelry and they took the bike right back to the Service department and added that as well. Overall I feel that Shenandoah Harley Davidson is a GREAT dealership. With a down home staff. Most of all THANK YOU Brock. Chris Stallings & Rex "

By: Christina Yorktown,VA

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"They say "it's not the destination, it's the ride" Well...proven wrong...I took a nice October ride - (skipped work on a Monday) 70 degree, sunny weather and found myself headed down 340 and ended up heading to your new location - - What a way to top off a 3.5 hour one way ride...Such a nice store --big, cheerful, well equipped - - I was warmly greeted by someone in each department - - the 3.5 hour ride back to Gainesville left me wishing I lived closer to get there more often..but hey..now it's up there on my list of destinations every time I head down through the Valley!"

By: Danester Gainesville,VA

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"I have purchased 4 new bikes in 2 years from Shenandoah H.D. and I would not think of dealing anywhere else in the future. The parts & service departments only amplify the satisfaction their customers enjoy. I can only say that when it comes to bikes: "THEY ARE PROFESSIONAL GRADE" "

By: Tom Charlottesville,WA

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"After completing the Safety Motor Course I went to a local H-D store and was told a Sportster was the perfect bike for me. After I got it home, I realized it was not the perfect bike for me. It was a 2005 XL Custom and it is very top heavy for someone 110 pounds and 5'5" tall. I told that dealership I was having a hard time with the bike and their response to me was to try and lower the bike. However the parts would not be available for approximately a year! Who wants to wait that long to ride a bike they have been waiting for for 20 years. A year later, I decided to sell the bike and find something else in the H-D family I could ride. My husband took me to many dealerships searching for the right bike for me. We stumbled upon Shenandoah H-D one Saturday. The store was new and really big. I thought this is going to be like the other dealership I bought my Sportster from. Stuffy people not willing to give us a good deal. Man, was I ever so wrong! They showed me the 05 Softail Deluxe and even let me take it for a test drive right off the showroom floor. I was sold!!!! The sales staff was very accommodating to me and my needs. The parts department was very friendly and helpful when I had questions about accessories for the Deluxe. Overall, it was the best experience since I joined the H-D family. Yes, my husband bought the Deluxe for me. We lowered it an inch, added a windshield, engine guards and a sissy bar. The bike is Black Cherry. I recently entered it into a bike show back in my home town and took 4th place. I LOVE MY H-D!!!!!!!!! And I love you folks for making my life exciting and adventurous. Keep up the great quality of staff members and you will always be a huge success. We will let everyone know! "

By: Debbie Montpelier,VA

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"Found you purely by chance while on a short vacation through Virginia. Our visit last saturday was perfectly timed for the Halloween event. Exotic snacks while we shopped and chatted with staff - perfect. Probably the most friendly dealership we've visited, and we've been to a lot in the USA and Europe - pity yours is too far away for servicing our Heritage Softail! "

By: Peter Bristol, England,AL

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"Bought two Harley-Davidsons in 10 months from Terry Mixon at Shenandoah Harley-Davidson. I was treated like an old friend on the first as well as the second Purchase. very down to earth staff, very knowlegable staff at the dealership.i recommend anyone looking for a New or Used Harley-Davidson to visit this Dealership First."

By: Gary Elkins,WV

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"After riding for four hours on my way to Chattanooga for the HOG Rally, my throttle cable broke.I called Shenandoah and was told to "bring it in". The service department had me back on the road in less than an hour! The staff was great. Thanks for the quich and professional service!"

By: Andy Bear,DE

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"I have never been so lucky in my misfortune! I basicly shredded an S&S stroker engine while touring the Skyline in '03. You can imagine the feeling of despair as I rolled down the hills towards Waynesboro asking directions to any local bike shop. I was directed to Shenandoah Harley and arrived there as they were closing up shop. On speaking to the guys there I immediately felt I was in the right place. A sense of relief and confidence overcame me as they took their time to diagnose the problem and make me feel comfortable and at home. These guys bent over backwards to get me back on the road as quickly as the circumstances permitted! A special thanks to Bob Ladd for his consideration and help, to Robby for making me feel so welcome, to Rick and Jim in service for their understanding, and especially to Dan for doing such a bang up job on the engine. This '86 EVO is still reliably thumping up and down the interstates and back roads of our North American continent, from New York to Nevada, and from Florida to Quebec, and everywhere in between. I was so impressed with their service that I also bought a New Road King there. Again, everything was super positive! Whenever I travel through Virginia I make a point of visiting the "family". Thanks guys for everything. Good luck to the Ladds and the whole gang with the new location. Let's keep that "down home" feeling going!"

By: Rudolf Montreal,QC

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"I have tried to visit all the Harley store's in Va.I must say it is the nicest shop and people I have met, They all know your name and make you feel like part of the family!!!"

By: Andy Weyers Cave ,VA

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"Best Harley-Davidson store ever in in the Shenandoah Valley. Nice friendly staff. I wouldn't go anywere else but Shenandoah Harley-Davidson."

By: jody waynesboro,VA

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"Good looking place with a very welcoming atmosphere. Helpful staff with mighty friendly attitude. Cool place! "

By: Kenny Chester,NB

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"I have been a Harley owner for more than 40 years and have dealt with numerous Harley shops from coast to coast. I travel more than 100 miles to have my bike serviced and to buy my accessories from Shenandoah Harley Davidson simply because they are the best there is. Whether it is sales, service, accessories or motorclothes, the staff is always very helpful, professional, knowledgeable, courteous & friendly to deal with. I always feel welcome and at home when I walk into the dealership or call them on the phone. Thanks for always being there for me."

By: Bill Midlothian,VA

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"I ENJOY STOPPING IN AND CHECKING OUT THE DEALERSHIP.I FEEL AT HOME AS SOON AS I WALK THROUGH THE DOORS."

By: JAMES D. BROADWAY,VA

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