Virginia, Harley-Davidson/Buell dealer, sales and service

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Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

We urge all of our website visitors to read, and if you wish, leave us your testimonial. We feel that only those with names and addresses can be considered legitimate as anyone can enter a fictious comment and sign it John Doe or otherwise.

We do not promise perfection only that we strive to do an excellent job.

Sincerely,

Bob Ladd, Dealer

Shenandoah Harley-Davidson/Buell

"My husband has wanted a Harley Davidson for the past 20 years. He stopped in on his was home from Harrisonburg, VA and was so taken by Bill Dunham. He told Bill what he was looking for and a couple days later Bill called and told him he had bought a bike site un seen. It was exactly what he wanted. Bill done a great job putting my husband on the bike he wanted. we also got to meet Curtis Thompson. We were so satisified with our experience that we went back and bought a second bike. Looked everywhere to find one that was the same color of my husbands and Curtis and Bill worked very hard in finding what we wanted. We love the Shenandoah shop we just stop in from time to time to say hello. We found a new family. They don't make you feel like a customer they make you feel like family! Clayton and Annette Bowman"

By: Clayton and Annette Mount Airy,NC

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"my wife and i were traveling back from a family reunion and we decided to stop at several harley dealers along the way home,when we got to your store my wife and i were overwhelmed with your store!it has to be one of the finest we've seen!them employees,the showroom are excellent!dallas harley davidson should take lessons from your people,only thing i can say i wish our locale dealership was you!"

By: Tattoo Mark dallas,TX

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"This is my first Harley since 1960, Mitch was above OUTSTANDING in helping me. There were a few clitches on my order but he kept me constntly informed. I will recommend him to everyone that ask about my bike. I had a few ??? and called on his day off and they called him to contact me which he did. This is the kind of Dealership that makes Harley D. the great ride that it is. His explanation and patience with me on deleivery was great!. Thanks Mitch "

By: Jackie Kill Devil Hills,NC

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"I had great service at your show room. Thanks"

By: Doug Logan,WV

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"I purchased an 05 Fatboy from your dealership and shortly there after my family fell on some bad times my son was born at 25 weeks at 1lb and 7oz and my father was very sick and in the hospital at UVa. I live 4 and a half hours away from your dealership but I work at UVa as a nurse I always felt at ease like I was near home whenever I stopped by your staff alway asked about my son and my dad I just wanted to say thanks!"

By: Brad Grundy,VA

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"I bought a Night Rod Special a couple of weeks ago. Everyone I came in contact with was extremely polite and pros at what they do. Special thanks to Mitch for making the purchasing enjoyable."

By: Mike Charlottesville,VA

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"While visiting the area last week, we stopped in to your store for a visit. Amazing scenery, great location, awesome store and wonderful staff. We really enjoyed our visit and will be back when we are in your neck of the woods again, hopefully someday soon.....and yes the service we received when making our purchases was excellent, friendly and helpful staff..... "

By: Dianne Kingston,PE

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"2 of my friends and i were in the area and decided to stop in. we enjoyed the layout and variety of your store. thanks so much. "

By: david sweet valley,PA

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"To Ron, I just wanted to tell you THANK YOU for all of your help and directions to NYC. I know that people at the Harley stores are always helpful in both service & clothing dept's, but you were just the best & most kind, helpful person we've ever met. My sister called you our ANGEL! You are truly a beautiful person. May God Bless you and Ride Safe! Hope to see you again! April & Barb from Chicago"

By: April & Barb Chicago,IL

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"Ron, Thank you for all you have done for us. Thank you, Paul & Jill LaPrevotte"

By: Paul & Jill ,VA

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"I was looking to get back into the Cruiser Market. I had owned a couple of Harleys in the past and right about when the "price gouging" started, I understood it, but i didn't choose to participate. That was back in Texas. The one thing I found with H-D is the service was always the best. The people involved in the dealerships I have been around were always committed; to the customer, the bike and to the dealership. This seems to be the case here, also. All departments have been fair and up front. Courteous and willing to help. I first saw the dealership in Waynesboro a few years ago when I was getting some accessories for an ill-fated Excelsior. I moved here last year and you guys moved too. Congratulations. I hope this is a beginning of a long and healthy relationship."

By: Bob C'ville,VA

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"On 5/21/07 My wife and I stopped in for a set of road pegs. I had a problem one of the brackets. Your service mgr.and teck took care of the problem in minutes and sent us on our way.They also lent me tools to install the pegs.Thank You for your kindness and best customer service I have ever experienced at a HD Dealer. We will be back. Joe& Kathy Shields Levittown PA."

By: joseph levittown,PA

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"I purchased a 2007 Street Glide 5-23-07 (my 3rd H-D) What a dream motorcycle. Shenandoah H-D Dealership was very professional and supportive through the whole process. Bill Dunham worked with me to make sure I was completely satisfied with the new purchase. I will certainly be back to use both the service and parts depts for many years to come. Thanks for the great service. Will Dirickson "

By: William Charlottesville,VA

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"In April "07", my wife picked out the bike she wanted. It was a Jake and Elwood Blue custom color made only during the last quarter of "06". I called every dealer in Maryland, Southern Pennsylvania and Virginia until I found what I wanted at Shenandoah. Sonny and Mitch fixed me up and even delivered the bike to my house 180 miles away. My wife loves the color. What can I say. I'm Happy."

By: Joe Westminster,MD

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"I checked out five other dealers and only Shenandoah had the lowest fees for purchasing a bike at MSRP. I want to thank Sonny for the great job he did."

By: Raymond Unionville,VA

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"How about a Buell testimonial? Been servicing my 99' S3 for many years at Shenandoah. These folks make me feel right at home. Matt is very Buell knowledgable. The sales staff have put me on test rides while my bike is being serviced. Let's see... test out a new Buell on the Blue Ridge Parkway? I think so! When it's time for a another ride, HD or Buell. I will look no further."

By: Dan Bremo Bluff,VA

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"Evey thing from the time I walked throught the door to look at bikes until the day I finally bought my first Harley- Davidson It was a pleasure. Everyone was as nice as can be. I bought an 07 fxstc Great motorcycle from a great Dealership. I will recomend you dealership to everyone. My Dad is cominig from Maryalnd where there are at least 4 HD dealerships near him simply because of the way he has been treated while visiting you dealership. Thank you guys for Everthing."

By: Jonathan Stuarts Draft,VA

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"We would like to say that our experience at Shenandoah Harley Davidson was wonderful. We had excellent service from Ron, in sales and Curtis, in the finance department. We traveled 125 miles to Shenandoah, because they are simiply the best Harley dealership we have seen. We bought a gorgous 2007 Road King and look forward to traveling in comfort. We have no hesitation in referring family and friends to Shenandoah Harley Davidson."

By: James Chester,VA

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"One of the most enjoyable times we've ever had at a dealership. First place to ever have a bonafide Trike as well as the first place to ask if we wanted to try it out. Friendly, knowlegeable, employees. Forget the local area, this is the only dealership we'd consider when looking to buy a Harley! Great coffee too!"

By: Fred and Paula Virginia Beach,VA

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"I have been looking around for a bike at different dealers and was on my way home from a week in Pigeon Forge Tenn.So i stop in and was greeted at the front door, they answerd my questions and I was not pressurd into any thing.So i bought a bike and was treated very well from the sales lady all the way down to the fiancing and insurance departments.Thanks Shenandoah Harley-Davidson for everything to make me feel welcomed. "

By: Gale Myersville,MD

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"stopped in for a long sleeve t-shirt traveling onI-81, i.am a trucker/ biker and usedto live in waynesboro in 1994, on aero drive across from the old location . what a store you have , i was greeted at the door , by nice dude and was directed to the clothing area where a lovely lady assisted me , after picking out my shirt, i asked for a dealer oil stick logo, which she was happy to give me. as a former harley sales manager in maryland where i now live, i had a very good experience at your store , keep it up, i'll be back for sure, very impressive!"

By: michael knoxville,MD

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"My husband and I were on vacation on our bikes from Michigan and stopped at your dealership. The selection of merchandise was huge and much larger than the dealerships at home and you carried many items we have never seen. The staff was so friendly offering coffee, internet access to look at the weather (a thunderstorm was heading in our direction) and gave us some dealership keychains and stickers. Again, something that would never happen at our local dealerships. We were asked where we were from, where we were going, etc. It was so refreshing to visit a Harley dealership that acknowledged your presence and was so friendly! Thank you for such a positive experience! We will be sure to come back next time we are in the area!"

By: Stacy Bellevue,MI

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"After twenty years of riding, I finally bought my first Harley Davidson. Even though it was a pre-owned bike, the sales staff treated me just like I was buying a brand new one. This dealership is fantastic!!! I had the best experience in purchasing a motorcycle ever at Shenandoah Harley Davidson. Keep up the good work. "

By: Paul Fishersville,VA

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"I have to say that other dealers can learn from your operation. I came away with a real nice motorcycle and a very good feeling about my treatment and experience. Your methods make folks feel right at home there. Sonny also comes across like you have known him for years. Real straight forward and friendly. "

By: BERNIE Newport News,VA

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"I came home to visit family (July 06)as I have lived in NC for the past 15 years. While visiting my mother, my brother and I made a visit to Shenandoah HD and what an awesome place. Everyone was courteous and showed us around with answers to any questions we had. My wife came in later and yes we left with an 06 XL883C. My thanks to the entire staff. I have visited 3 other Harley dealers and none have come close to the friendliness and service that this staff showed us. I have already put nearly 1000 miles on the bike and we love getting out for a ride. I will always stop to visit when I am back in the beautiful mountains of VA. Thanks again to all."

By: Jay Richlands,NC

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" I lost my linkage on the Blueridge Parkway in the middle of a 10 day 3000 mile run. I heard of a new dealership called Shenandoah H.D. from a passing biker. I used Tyewraps to put the linkage back together and continued the ride to the next Hotel Stop. I called Shenandoah the next morning and they took me right away, before they even opened (8:15)!!! The stop was a enjoyable one with fresh coffee and clean restrooms... You just can't beat that Southern Hospitality.. Great People.. I was in and back on the road before breakfeast....The owner Bob Ladd himself came out to talk to me.. I felt like I was in my own shop. I recommend this stop to anyone heading in that direction it's a great place to stop.......... Swede"

By: Peter Londonderry,NH

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"This was my first purchase of a motorcycle,I have purchaced many cars in the past from other dealers but none can compare to this dealership. Everyone in this dealership gives 100% and makes you feel more like family than just another customer. I have gone back to this dealership many times since my purchase and the staff here welcomes you every time with that glad to see you, come on in attitude that so many businesses lack these days. Thank you to the whole staff at Shenandoah Haley-Davidson I appriciate all that you have done and look foward to future business with you. Johnny Krysiewicz"

By: Johnny Staunton,VA

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"I bought a 2001 Low Rider. The process was simple and easy.Thanks for everybody's help. There is nothing like a Harley and there will never ever be. Thank's again. Adam"

By: Adam Richmond,VA

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"It has been a pleasure to purchase our #7 bike from your dealership. My 1000 mile service has been enjoyable while waiting in the dealership. We look forward to doing more business with you in the future. Your Rider Rewards System is a GREAT idea! Keep up the great work! Jon and Jill Dennis (TJ too)"

By: Jon White Post,VA

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"The end of May 06 I was on a long trip from Arkansas to ride the Blue Rideg Pky from top to bottom. Sixty miles out of Staunton,Va I developed a problem with my 95 Road King. Your service manager immediately checked my bike upon my arrival and said my belt was too tight. He immediately got it into the shop to loosen it. Less than an hour I was on the road again. Tremendous service in every way. I was amazed that there was no charge. I would have still said tremendous service if there had been a healthy charge. My trip was soon back on and I was soon on the Blue Ridge Parkway thanks to your greatservice dept. Thanks Again Larry Hughes Corning Arkansas 72422"

By: larry corning,AR

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"The people at Sheandoah Harley-Davidson were the friendliest, most helpful people I have ever dealt with. I will tell all of my friends, and family how I was treated there.I will be doing all of my business there from now on. I would like to thank everyone there for their help, and assistance on purchasing my 06 Wide Glide.I would especialy like to thank Mitch for all his help. Your a great bunch of people ! "

By: ROBBIE ELKTON,VA

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"I just purchaned a 2006 Ultra Classic and it is the third Harley that I have bought at Shenandoah HD, and I must say this dealership is the best, and I have been to a lot of dealerships on my travles and I well come back again and again, and I tell all of my brother riders this is the place to go for all of your Harley needs"

By: Mike Palmyra,VA

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"I just want to thank Mitch in sales and Curtis in financing for all of their help. You will NEVER find a group of nicer guys, even if you don't quite fit the "profile" of a normal Harley rider. Being a novice Mitch took his time in going over the bike wiht me and sent me down to the training track for some practice before I began my journey home. My first Harley....what a feeling; and there is NO WAY that anyone could have made it any easier for me. I am the proud new owner of a 1200 sportster with quite a few accessories and the ride through the Shenandoah valley into the mountains of Nelson was nothing short of amazing. Once again thank all of you for your help and advice; I look forward to seeing you all soon. Sincerely, Jonathan Bradley"

By: Jonathan Lovingston,VA

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"What a ride!!!!!!!!!!!!!! Ron , thanks for all your help. I'll be back.... "

By: jimmie midlothian,VA

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" I made a 1163 mile ride on my 01 Dyna in july 05 to see freinds and family in the staunton area. while in the area I had trouble with my scooter, my rear tire picked up anail and Iwas haveing carburater trouble. The crew at Shenandoah H D were very understanding and took care of my troubles riteaway. They made a great ride even better! I plan to make the trip again this summer and I will certainly be stopping by Shenandoah H D. Thanks Guys and Gals keep up the great work. D.STAUFFER, Oak Grove, La."

By: DAVID OAK GROVE,LA

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"Shenandoah Harley Davidson is a great wonderful Dealership to buy a Harley, this is my first 2005 XL883 Sportster Custom in 18 years.I wanted to thank all the great people there for going out of there way for me, Curtis Thompson Bussiness Manager ( Great Gentleman,Down Home Man)goes out of his way to make sure everything is right for you, rate him a 5 Star.Sonny Hite what can you say about Sonny another gentleman,5 star man knows his (Harleys) very nice man.Daniel Hite great guy very helpful, also Jim Sprouse 5 star man,Jackie Moreton,again want to thank all that was great people at the dealership.God Bless. Robert S.Russell Covington,Va."

By: Robert S. Covington,VA

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" I just bought a bike from Sonny in December and he did a great job. He had always been very helpful to us and when the time came to buy the bike he was extra patient. He answered all my questions and made sure that I knew everything about the bike before I bought it. He is a real professional. Our appreciation to him and all the staff for helping us(Michelle, Curtis, Brock, and the parts guys). "

By: George Palmyra,VA

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"A really good first rate dealership. The staff is very friendly and willing to go the distance on providing you service with a smile. Enjoyed my trip to the store from Quantico, can't wait for better weather to do it again."

By: Mike Stafford,VA

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"Hi,my name is Chris Stallings,I live in Yorktown Va. About 3 hours from Staunton. Shopping around for my new Harley sure paid off when Brock responded to my querries about pricing. Not only did Shenandoah have the best deal for the bike I was wanting. They also had the shortest waiting period too. With many phone calls, e-mails and electronic money transactions behind me I finally got to take delivery of my new Street Bob on Thursday, December 29th, 2005. The day spent driving to Staunton and back to Yorktown was soo worth it. Finally meeting Brock in person and getting introduced to the other representatives of Shenandoah Harley Davidson was a very good experience. When I arrived to pick up my new Dyna it was setting there right at the front door ready and waiting for me. The bike had been prepared for me and all the little changes had been done. Before sealing the deal I added even more bike jewelry and they took the bike right back to the Service department and added that as well. Overall I feel that Shenandoah Harley Davidson is a GREAT dealership. With a down home staff. Most of all THANK YOU Brock. Chris Stallings & Rex "

By: Christina Yorktown,VA

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